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Thank you for shopping with Romero's Prints & More! We work hard to process and ship your order as quickly and carefully as possible.

Please review the information below before placing your order.

Order Processing

Most orders are processed within 2–7 business days after the order is received.

Processing time refers to the time needed to prepare, produce, personalize, and package your order. Processing time does not include shipping transit time.

Customized and personalized products may require additional processing time because they are created specifically for each customer. For larger business, bulk, or custom orders, estimated production times will be provided as part of the quote or order process.

During holidays, sales, new product launches, or periods of unusually high order volume, processing times may be longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Times

Shipping times vary depending on the shipping method selected at checkout, the destination, the carrier, and the type of product ordered.

Any delivery times shown at checkout are estimates and are not guaranteed delivery dates.

Shipping delays may occur because of weather, holidays, carrier delays, high shipping volumes, incorrect addresses, or other circumstances outside of our control.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing your purchase.

If you notice an incorrect address after placing your order, contact us as soon as possible at:

customerservice@romerosprints.com

We will do our best to make corrections before your order is processed. However, we cannot guarantee that an address can be changed after an order has entered production or has been shipped.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to reship the order.

Tracking Information

When tracking information is available, it will be provided by email after your order ships.

Please allow some time for the carrier's tracking system to update after your shipping confirmation is received.

If tracking shows that your package has been delivered but you cannot locate it, please check with household members, neighbors, and around your delivery location before contacting us or the shipping carrier.

Lost, Delayed, or Stolen Packages

Romero's Prints & More is not responsible for delays caused by shipping carriers or circumstances outside of our control.

If your package appears to be lost or has not been delivered within a reasonable amount of time, please contact us. We will do our best to assist you and, when appropriate, help determine the next steps with the shipping carrier.

If tracking confirms that an order was delivered to the address provided at checkout, Romero's Prints & More generally cannot be responsible for packages that are subsequently lost or stolen.

Customers may also need to contact the shipping carrier to file a claim.

Damaged, Defective, or Incorrect Items

Please inspect your package and products when they arrive.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:

customerservice@romerosprints.com

Please include:

  • Your order number
  • A description of the problem
  • Clear photos of the product
  • Photos of the packaging, if applicable

We will review the issue and determine the appropriate resolution.

Please do not return an item unless we have provided return instructions.

Multiple Products in One Order

If your order contains products that are fulfilled, produced, or shipped separately, your items may arrive in multiple packages and at different times.

You may receive separate tracking numbers for different portions of the same order.

Custom & Business Orders

Custom and business orders may require additional production time depending on the products, quantity, artwork, personalization, and supplier.

Before a custom or business order is finalized, we may provide an estimated production and shipping timeframe.

Large or custom orders may be shipped in multiple packages or through different carriers.

International Shipping

International shipping availability may vary by product and destination.

International customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by their country's customs authorities unless otherwise stated at checkout.

These charges are outside the control of Romero's Prints & More.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on factors such as:

  • Items purchased
  • Shipping destination
  • Package size and weight
  • Available shipping methods
  • Carrier rates

Any free-shipping promotions are subject to the terms stated in the applicable promotion.

Questions About Your Order?

If you have questions about your shipment or need assistance with an order, please contact us:

Romero's Prints & More
550 S Harbin Dr #162
Stephenville, TX 76401
United States

Phone: (516) 395-1204
Email: customerservice@romerosprints.com
Website: https://romerosprints.com/

Please note: This is our mailing address. We do not operate a customer-facing retail location or accept customer walk-ins at this address.

Thank you for supporting Romero's Prints & More!