Shipping policy

Thank you for shopping with Romero's Prints & More! We work hard to process and ship orders as quickly and carefully as possible.

Please review the information below before placing your order.

Order Processing

Orders are typically processed within 2–7 business days after the order is received.

Customized and personalized products may require additional processing time because they are created specifically for each customer.

During holidays, sales, new product launches, or periods of unusually high order volume, processing times may be longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Times

Shipping times vary depending on the shipping method selected at checkout, the destination, the carrier, and the type of product ordered.

Estimated delivery times provided at checkout are estimates and are not guaranteed delivery dates.

Please keep in mind that shipping carriers may experience delays because of weather, holidays, high shipping volumes, incorrect addresses, or circumstances outside of our control.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing your purchase.

If you notice an incorrect address after placing your order, contact us as soon as possible at:

customerservice@romerosprints.com

We will do our best to make corrections before the order is processed. However, we cannot guarantee that an address can be changed after an order has entered production or been shipped.

Tracking Information

When tracking information is available, it will be provided by email after your order ships.

Please allow some time for the carrier's tracking system to update after your shipping confirmation is received.

If tracking shows that your package has been delivered but you cannot locate it, please check with household members, neighbors, and around your delivery location before contacting the carrier.

Lost, Delayed, or Stolen Packages

Romero's Prints & More is not responsible for delays caused by shipping carriers or circumstances outside of our control.

Once tracking confirms that an order has been delivered to the address provided at checkout, we are not responsible for packages that are subsequently lost or stolen.

If your package appears to be lost or has not been delivered within a reasonable amount of time, please contact us and we will do our best to assist you.

You may also need to contact the shipping carrier directly to file a claim.

Damaged Packages

Please inspect your package when it arrives.

If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:

customerservice@romerosprints.com

Please include your order number and clear photos of the product and packaging so that we can evaluate the issue and determine the appropriate resolution.

Multiple Products in One Order

If your order contains products that are fulfilled or produced separately, your items may arrive in multiple packages and at different times.

You may receive separate tracking numbers for different portions of the same order.

International Shipping

At this time, international shipping availability may vary by product and destination.

International customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by their country's customs authorities unless otherwise stated at checkout.

These charges are not controlled by Romero's Prints & More.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on the items in your order, shipping destination, package size and weight, and available shipping methods.

Any free-shipping promotions will be subject to the terms stated in the applicable promotion.

Questions About Your Order?

If you have questions about your shipment or need assistance with an order, please contact us:

Romero's Prints & More
550 S Harbin Dr #162
Stephenville, TX 76401

Phone: (516) 395-1204
Email: customerservice@romerosprints.com

We appreciate your business and thank you for supporting Romero's Prints & More!